FAQ
Absolutely not! At Zago we carefully select the ingredients and use natural active ingredients to offer you a high quality, safe and allergen-free product.
No animal is abused to test our products, we are completely Cruelty Free. We do not carry out tests on animals even outside the European Community and we do not assign third parties to do tests on our behalf.
The name "ZAGO" has a special meaning for us! It is an acronym that is very important to us.
No, you can make and pay an order only after entering all the mandatory data on the Checkout page and then registering.
Usually deliveries are completed within 2 working days in the peninsula, 3 days if the package is received in Sicily, Sardinia and Calabria.
At the moment we only ship in Italy, European Community and USA. If you need to receive our products in other countries, please contact us at info@zagocosmetics.com.
There is not any purchase limit, however if you want to take advantage of free shipping you are requested to place an order of at least € 35 in a single solution.
You can pay with Paypal, Credit Card or cash on delivery (in Italy). In this case one of our operators will contact you by phone to confirm the order before it is processed.
We offer 10€ discount to new subscribers to our Newsletter on the first purchase. In addition from time to time you can find temporary promotions on our site. To not miss news and promotions, subscribe to the Newsletter.
You can accept the package by marking the word "With reservation" or refuse to collect the package. Should this occur, please contact us promptly at the e-mail address info@zagocosmetics.com, we will make a new delivery as soon as possible.
We work hard to offer you high quality products with perfect features. However, if you receive a product that does not comply with the order, we kindly ask you to send us an e-mail to info@zagocosmetics.com, specifying the type of problem encountered and attaching one or more photos of the product where it is well visible defect. Our customer service will contact you as soon as possible to explain how to return and replace the product.
I costi di spedizione sono di 4,50€ in Italia, gratuiti per ordini di 35€ o superiori. Ammontano invece a 13€ nel resto d’Europa, puoi usufruire della spedizione gratuita per ordini superiori a 40€. Ti ricordiamo che per poter beneficiare della spedizione gratuita è necessario effettuare l’ordine in un’unica soluzione.
Of course! You can find all the information you need on the "SHIPPING" page.
Leaving us already? Through our newsletter we send you interesting promotions that you may not want to miss, no spam, at all. But if you've really decided, you can find the link for the cancellation at the bottom of the last email we sent you. If you want to leave us feedback, we would be very pleased.
Contact us at info@zagocosmetics.com, we will be happy to discuss about it.
We are always happy to talk to the press, write to us at info@zagocosmetics.com.
You can find the INCI on every product page.